In the event that the courier company fails to deliver your order due to invalid address information, they will return the order back to Dymocks Online.
Dymocks Online will do their best to ensure the information you have input is accurate. We cannot guarantee that your order will arrive at its destination if you have not provided correct address details and as much information as possible to assist the couriers when delivering e.g. company name, level, suite etc.
If your order has not yet been shipped, you will need to send Dymocks Online an email advising the error and requesting a change in shipping detail.
You can email Dymocks online at help@dymocks.com.au.
If your order has a status of "packed" or "shipped" we will not be able to guarantee any change in shipping details.
Return to Sender, Uncollected Parcels, and Address Issues:
If your order is returned to us by the courier company due to an uncollected parcel, incorrect or insufficient delivery details, we will ask you for the payment of the shipping fee.
If the payment of the shipping fee is not provided, we will cancel and refund the order, excluding the shipping charge.