How do I track my delivery?

 

Please note: All tracking numbers can take 1-2 business days to show on the Australia Post/StarTrack system. 

STANDARD  DELIVERY: AUSTRALIA POST

Australia Post deliveries can be tracked on route with eParcel. You can track your delivery by going to AusPost tracking and entering your tracking number, which is provided to you in your tracking email and available via the order status page on the Dymocks website. 

• Delivery with Standard Australia Post usually happens within 2-10 business days from time of dispatch. Please be aware that the delivery time frame may vary according to the area of delivery and due to various reasons, the delivery may take longer than the original estimated timeframe.
• If you have not received your delivery following the estimated timeframe, we advise you to contact your local post office first, as the parcel may be there awaiting your collection.
• If you have not received any information after contact with Australia Post, please contact us to confirm that the details for delivery logged with us are correct. We will then contact you with the appropriate action.

EXPRESS DELIVERY VIA STARTRACK EXPRESS

You can track your delivery by going to StartTrack tracking using your consignment number. The consignment number is emailed to you along with the invoice at the time of shipment.

• Please be aware that the delivery time frame may vary according to the area of delivery - the approximate delivery time is usually between 1-2 business days.
• For enquiries regarding the delivery of your order, contact Star Track Customer Service on 13 23 45 - and quote the above consignment number.
• If you have not received any information after contact with Star Track, please contact us to confirm that the address for delivery logged with us are correct. We will then contact you with the appropriate action.

INTERNATIONAL DELIVERY

To track orders sent by DHL, go to DHL tracking

To track orders sent by Australia Post, go to  Australia Post Tracking