PURCHASING GIFT CARDS
Physical Gift Cards
Make someone feel special with a Dymocks Gift Card, which you can buy in values of $25, $50, $75 or $100. The Dymocks Physical Gift Card can be redeemed at any Dymocks bookstore or at Dymocks Online.
To buy or find out more click here.
Digital Gift Cards
For when you need it there now, the Dymocks Digital Gift Card will be sent to the recipient within 20 minutes and is redeemable at any of our stores or online.
Please Note: Dymocks Digital Gift Cards are activated within 24 hours.
To buy or find out more click here.
CHECK BALANCE ON GIFT CARDS
To check your gift card balance, simply visit our balance check page:
dymocksgiftcards.viisolutions.com.au
Enter the card number and PIN provided on your gift card, and your current balance will be displayed. This easy-to-use tool allows you to keep track of your spending and ensure you get the most out of your gift card.
REDEEMING GIFT CARDS
You can use your gift cards or gift vouchers to purchase any available items on our online store. To use your gift card or voucher, enter the card/voucher number and the expiry date, then press the Apply Gift Card button. For information on where to find the card/voucher number and expiry date, go to the payment section.
Note: Do not discard your Gift Cards until your order has been completed and received.
If you are experiencing any difficulties entering your gift card or voucher, please contact us.
BULK ORDERS
When you want to reward someone, offer an incentive or send a thank you, do it with a Dymocks gift card. It's the gift that's always appreciated and used.
It's the gift that's always appreciated and used. To buy multiple gift cards, you can use our standard Gift Card portal here, and simply adjust the quantity and the value per voucher needed.
GIFT CARD TERMS & CONDITIONS OF USE
1. These Terms and Conditions apply to use of the Dymocks Gift Card which has been issued by Dymocks Franchise Systems (NSW) Pty Limited (“Dymocks”).
2. Gift Cards can only be redeemed at participating Dymocks Stores or online at www.dymocks.com.au
3. A full list of Dymocks stores can be found here: Dymocks Store Locations
4. Gift Cards issued before 31 March 2018 are valid for use for 12 months from the date of issue. Gift Cards issued after this date will have a 3-year validity. It is the cardholder’s responsibility to use the full value within the validity period. Any unused amount after the expiry date of this card will not be refunded or credited.
5. Purchases exceeding the Gift Card’s available balance require the difference to be paid by other methods.
6. This Gift Card is non-refundable and cannot be redeemed for cash or to purchase further gift cards from Dymocks.
7. Lost or stolen cards will not be replaced or returned. Dymocks accepts no responsibility for the loss, theft or destruction of this Gift Card. If your gift card is found to be used fraudulently, Dymocks reserves the right to suspend or deactivate the card. In such cases, any remaining funds on the card may not be recoverable.
8. Gift Cards cannot be reloaded. No further value may be added to it.
9. The customer is liable for all transactions on the Gift Card except to the extent to which there has been fraud or negligence by Dymocks or any of its employees.
10. No booklover points are earned on the purchase of Gift Cards, but they are earned on redemption of Gift Cards.
11. Purchase or use of this Gift Card constitutes your acceptance of these Terms and Conditions.
12. Dymocks reserves the right to change any term contained in these Terms and Conditions where the change is required:
• to add or remove participating stores at which the Gift Card may be redeemed, or the goods and/or services which may be purchased using the Gift Card.
• to comply with all relevant laws, acts, ordinances, rules, regulations, other delegated legislation, codes and the requirements and directions of any relevant Commonwealth, State or Local Government Departments, bodies and public authorities, in force from time to time.
• for reasonable operational, administrative, compliance or corporate governance reasons, or to prevent the occurrence of fraud or other unlawful, unethical or unacceptable conduct; or
• where Dymocks, acting reasonably, considers that it will not cause detriment to the customer.
ACCC Guidelines on Gift Cards and Fraudulent Use
The ACCC provides comprehensive information on gift card rules, emphasizing that businesses must clearly communicate the terms and conditions associated with gift cards. While the ACCC's guidelines don't explicitly state that gift cards can be suspended due to fraudulent activities, they highlight the importance of businesses protecting themselves against fraud and ensuring that gift cards are used as intended. ACCC
In cases of suspected fraud, businesses are within their rights to investigate and take appropriate action, which may include suspending or deactivating a gift card to prevent further unauthorized use.
Dymocks' Gift Card Terms and Conditions
Dymocks' Gift Card Terms and Conditions specify that:
- Liability for Transactions: The customer is liable for all transactions on the gift card except to the extent of fraud or negligence by Dymocks or its employees.
- Non-Refundable: Gift cards are non-refundable and cannot be redeemed for cash or to purchase further gift cards from Dymocks.
- Loss or Theft: Dymocks accepts no responsibility for the loss, theft, or destruction of the gift card.
These terms imply that if a gift card is used fraudulently, Dymocks may suspend or deactivate the card, and the customer may not be entitled to recover any remaining balance.
13. These Terms and Conditions are to be interpreted and enforced in accordance with the laws of New South Wales, Australia. Any disputes arising from your purchase or use of a Gift Card are subject to the exclusive jurisdiction of the courts of New South Wales, Australia.
14. For balance enquiries visit https://dymocksgiftcards.viisolutions.com.au/ For all other enquiries please call 1300 554 268.