You are able to check the status of your order by logging into your Customer Account on our website. It is a quick way of checking for any backorders or other issues with your current orders, as well as updating your personal details (billing information only) or cancel your order.
If you have further questions, that can't be answered by looking up your order yourself, you are always welcome to contact us (during our hours of operation we will aim to get back to you within 24 hours).
Dymocks Online hours of operation are:
Monday to Friday 9.00am to 5.00pm
(Please note all hours are Australian Eastern Standard Time)
A brief explanation of the order statuses that we use:
QUEUED / IN PROGRESS: is the initial status of all new order placed with Dymocks Online. It means your order was received and is currently waiting to be processed.
INVOICED: indicates that the payment has been processed, and an invoice has been created.
BACKORDER / ONORDER / CDF ON ORDER: means that the item is out of stock but has been placed on backorder with our suppliers. A due date will show below this status.
PICKED / PICKLIST: means that the order is being processed and is currently being picked from the warehouse, provided it is in stock.
ACTIVATED: indicates that the Gift Card has been activated.
RECEIVED: means the out of stock item has arrived from our suppliers, and is ready to be invoiced and shipped.
PACKED: indicates the item has been packed, and is in line for dispatch.
ON HOLD: this means that the item is on hold awaiting payment, or other items in the order - it might also mean we are waiting for a response from you and we advise you to check recent emails for communication from us.
SHIPPED: indicates the item has been shipped.
COMPLETE: indicates the order has been completed.
REFUND / RETURNED: means that the item has been cancelled and refunded from your order and will not be supplied.
CANCELLED: means that the item has been cancelled from your order and will not be supplied. This cancellation can have been requested by you or it could be because the item is out of stock indefinitely.