You will need to ensure you have internet connectivity when first downloading an eBook purchase, and when logging into the Dymocks eReader App.
If you are unable to use the Dymocks eReader App on your device, you can directly download your purchased eBook from your Dymocks eLibrary here. From this page you will be able to directly download the eBook as an .acsm file. Once you have saved the .acsm file to your computer, you will need Adobe Digital Editions to open this file. PLEASE NOTE: we are unable to offer support on titles directly downloaded and accessed through third-party readers, please click here for Adobe Digital Editions help and support: http://www.adobe.com/au/solutions/ebook/digital-editions/faq.html
ADOBE DIGITAL EDITIONS
Click here for information on installing Adobe Digital Editions:
eBooks are linked to a specific account, and if you have purchased eBooks on a different account they cannot be transferred. Due to this your Adobe ID used to activate Adobe Digital Editions should be the same as your Dymocks account details i.e. the email address for Adobe should be the same as you use for your Dymocks account.
THIRD PARTY APPLICATIONS
eReader devices should show as a new bookshelf in the Adobe Digital Editions application. If you have not connected the device previously you will be prompted to authorise the device. Drag and drop the ebooks to the device to transfer. For other third party Apps, please refer to your App documentation/help on how to transfer eBooks. PLEASE NOTE: Dymocks is only able to support eBooks through the dedicated eReader App, we are unable to offer support on titles directly downloaded and used through third-party readers.
Kindle devices use a closed system that uses a specific file format unique to that particular device, and are incompatible with the Dymocks eBook range. eBooks purchased through the Dymocks website will not be able to be accessed using a Kindle.
RETURNS / REFUNDS
Due to the digital nature of eBooks, we do not offer refunds or returns on incorrectly purchased items. If you purchase an eBook but believe you have been sent the wrong edition, or if there are errors within the eBook you have purchased, please contact us with a month of the original purchase date and we will investigate this for you. In the case that an eBook has been incorrectly supplied or is faulty, we will replace the title where possible, or if necessary refund the title in full and remove from your Dymocks eLibrary.
DEVICE / REGIONAL LIMITATIONS
Occasionally, there might be a title that has limitations in regards to the locations in which they are able to be sold due to copyright restrictions. In this case, if an order is unable to be completely fulfilled for this region, we will refund the title in full.
If the issue isn’t in listed above or the suggested steps haven’t resolved the issue, contact us here.
In order for us to resolve your issue as quickly as possible, please copy & paste or include screenshots of any error messages if possible, as well as outline the steps taken before the error or issue occurred.