If you wish to cancel your order, please contact us as early as possible. If an order is yet to be invoiced than it can generally be stopped prior to leaving our warehouse. However, if the status of the item is in invoice, packed or shipped this becomes more difficult to stop. We will advise you of the status of your order during our correspondence. Please note that you will incur the return costs if your order does fall in one of the above statuses and cannot be stopped.
Dymocks Online will take all measures to fulfil your order. If the items you ordered are not available in our warehouse, we will attempt to order from the supplier. We have suppliers based locally, interstate and internationally. If we cancel the item from your order, as the supplier was out of stock, item is out of print or for any other reason based on not being able to supply the title/s we will inform you via email.